Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at viroxenterprise@gmail.com Please note that returns will need to be sent to the following address: [ RETURN ADDRESS: Pratap Vihar Kirari Suleman Nagar, 110086] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at viroxenterprise@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Exchanges
If you wish to exchange your product for a different model, we
will assist you with the process once we receive the returned
item. Any price differences and shipping charges will be applicable. The exchanged product will be delivered within 7-10 days.

5. Damaged Items
If the item is confirmed to be damaged during shipping, we will
cover return shipping costs and provide a replacement within 7- 10 working days.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  viroxenterprise@gmail.com. 

NAME: VARUN SINGH SAMANT

Phone: +91 9625766883